Terms & Conditions
Last Updated: August 2026
These Terms & Conditions, referred to as “Terms,” govern your access to and use of https://mountainrecovery.com/ and any related services, forms, text messaging programs, communications, and content provided by Mountain Recovery.
Mountain Recovery is an affiliated operating company within the FirstLine Road Solutions platform. References to “Mountain Recovery,” “we,” “us,” or “our” include Mountain Recovery and, where applicable, FirstLine Road Solutions and affiliated entities involved in providing or supporting the applicable services.
By using our website, submitting a form, requesting service, opting in to text messaging where applicable, or otherwise interacting with us, you agree to these Terms. If you do not agree, do not use the website or services.
1. Use of Website
You agree to use this website only for lawful purposes and in a manner that does not violate any applicable law, regulation, or the rights of others.
You may not use the website in any way that could damage, disable, overburden, or impair the website or interfere with another party’s use of it.
2. No Guarantee of Availability
Our website and services may be updated, interrupted, suspended, or discontinued at any time without notice.
We do not guarantee that the website will always be available, secure, error-free, or free of viruses or other harmful components.
3. Service Requests and Communications
Submitting a service request, contact form, quote request, or similar inquiry does not guarantee acceptance, dispatch, availability, pricing, response time, or service completion.
Service availability may depend on factors including location, equipment availability, road conditions, weather, traffic, safety conditions, vehicle type, service requirements, and other operational considerations.
Any actual services provided may be subject to additional operational, dispatch, billing, storage, towing, transportation, recovery, or service terms as applicable.
4. Intellectual Property
All content on this website, including text, graphics, logos, icons, images, videos, layout, branding, and software, is owned by or licensed to Mountain Recovery, FirstLine Road Solutions, or their respective licensors and is protected by applicable intellectual property laws.
You may not copy, modify, distribute, reproduce, republish, or exploit website content without our prior written permission, except as allowed by law.
5. User Submissions
If you submit information, photos, videos, files, reviews, comments, or other materials to us, you represent that you have the right to do so.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, store, publish, and display such materials as reasonably necessary to:
Provide requested services
Manage a service request or customer account
Respond to your inquiry
Maintain operational and service records
Investigate incidents or disputes
Comply with applicable law
Any personal information contained within your submissions will be handled in accordance with our Privacy Policy.
6. Accuracy of Information
You agree that the information you provide to us is true, accurate, current, and complete.
This may include information regarding your identity, contact information, vehicle, vehicle location, pickup or delivery location, service needs, account information, and other details reasonably necessary to provide service.
You are responsible for notifying us if relevant information changes.
7. Third-Party Links and Services
Our website may include links to or integrations with third-party websites, platforms, maps, payment tools, dispatch systems, videos, and other services.
We do not control and are not responsible for third-party content, services, availability, terms, security, or privacy practices.
8. Disclaimer of Warranties
To the fullest extent permitted by law, the website and all content and services made available through it are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
This includes, without limitation, implied warranties of:
Merchantability
Fitness for a particular purpose
Title
Non-infringement
Accuracy
Availability
Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.
9. Limitation of Liability
To the fullest extent permitted by law, Mountain Recovery, FirstLine Road Solutions, their affiliates, and their respective officers, directors, employees, agents, contractors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the website or these Terms.
This includes any loss of profits, revenue, data, goodwill, or business interruption.
To the fullest extent permitted by law, our total liability for any claim arising specifically out of or related to the website or these Terms will not exceed the greater of:
One hundred U.S. dollars ($100); or
The amount you paid us directly, if any, for the specific website-related service giving rise to the claim.
This limitation does not apply where prohibited by applicable law.
10. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Mountain Recovery, FirstLine Road Solutions, their affiliates, and their respective officers, directors, employees, agents, contractors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
Your misuse of the website
Your violation of these Terms
Your violation of applicable law
Your violation of the rights of another person or entity
Information or materials you submit to us
11. Privacy
Your use of the website and submission of personal information are also governed by the Mountain Recovery Privacy Policy, which is incorporated into these Terms by reference.
12. SMS/Text Messaging Terms
Mountain Recovery uses SMS text messaging for customer care and service-related communications.
If you provide your mobile phone number in connection with a service request, customer account, phone call, or other interaction with Mountain Recovery and consent to receive text messages where required, you may receive informational messages directly related to that service or interaction.
Messages may include:
Service request confirmations
Dispatch notifications
Driver or truck assignment information
Estimated arrival times
Service status updates
Pickup or delivery information
Location or access questions
Requests for information needed to complete a service call
Appointment or scheduling information
Billing, invoice, receipt, or account notifications
Customer support communications
Service-related follow-up
Other operational communications related to a service you requested or an existing customer relationship
Message frequency varies depending on your service activity and interaction with Mountain Recovery. Message and data rates may apply.
Opt-Out
You may opt out of SMS messages at any time by replying STOP.
After a valid STOP request is received, Mountain Recovery will process your opt-out request and discontinue further SMS communications to that number unless you later provide new consent.
Supported opt-out keywords may include:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
Help
For assistance with the SMS program, reply HELP or contact Mountain Recovery using the contact information provided on our website.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of text messages may be affected by your wireless provider, mobile device, network availability, service interruptions, or other circumstances outside Mountain Recovery's control. Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
13. SMS Program Description
Mountain Recovery's SMS program is intended for communications associated with existing customer interactions and requested services.
SMS may be used to communicate regarding:
Towing services
Roadside assistance
Recovery services
Vehicle transportation
Cargo or equipment transportation
Service scheduling
Dispatch activity
Active service calls
Customer support
Account or billing matters
Other operational matters associated with services requested from Mountain Recovery
The SMS program is intended to help Mountain Recovery communicate information reasonably necessary to coordinate, perform, support, and complete customer services.
14. Consent to Contact
By submitting a service request, contacting Mountain Recovery, or otherwise providing your contact information, you authorize Mountain Recovery to contact you by telephone or email regarding your inquiry, requested service, active service call, scheduling, dispatch, billing, account, or customer-support matter.
Providing a mobile phone number or requesting service does not, by itself, constitute consent to receive SMS/text messages.
Where Mountain Recovery communicates with customers by SMS, consent to receive SMS messages will be obtained separately through the applicable opt-in process.
SMS consent is voluntary and is not a condition of purchasing or receiving Mountain Recovery services.
Customers who opt in may receive service-related and customer-care text messages as described in Section 12 of these Terms.
15. Geographic Scope
Our website and services are intended primarily for users located within the United States unless otherwise stated.
We make no representation that the website or its content is appropriate or available for use outside the United States.
16. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles, except to the extent superseded by applicable federal law or other applicable law.
17. Venue
To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or the website shall be brought in the applicable state or federal courts located in Arizona, USA, and you consent to the jurisdiction and venue of those courts.
18. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
Any invalid or unenforceable provision will be enforced to the maximum extent permitted by law.
19. Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Any waiver must be expressly made by us and will apply only to the specific circumstances for which it is given.
20. Changes to These Terms
We may modify these Terms from time to time by posting updated Terms on this page and revising the “Last Updated” date.
Changes will become effective when posted unless otherwise stated.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms.
21. Contact Us
If you have questions about these Terms, contact:
Mountain Recovery
c/o FirstLine Road Solutions
2231 E Camelback Road
Suite 205
Phoenix, AZ 85016
For questions regarding an active service request, dispatch, towing or recovery service, or customer account, please contact the applicable Mountain Recovery location or dispatch team directly.